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PROHIBITED ITEMS

EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU) connecting more than 180 countries and territories worldwide.

A priority express service
- EMS takes priority over other postal services.

Convenient
- The EMS global network has the most customer access points in the world, based on Post Office counters.

Largest delivery network worldwide
- EMS postal operators have the largest last mile coverage worldwide supported by the postal delivery network to reach every business and citizen in the world.

The EMS Contract Service
This is the easiest and most convenient way to send and receive mail anywhere in Uganda and the World. You have the option of a pre-paid or post-paid contract with EMS to convey your mail on a regular basis.

Payment Plan

We have two payment options:

1) Prepay
A specified amount of money is deposited with Posta and the account will be reduced by the amount due to Posta whenever mail is posted. A statement of transactions will then be prepared at the end of each month.

2) Post Paid
Posta Uganda would send a detailed transactions invoice at the end of every month.

Collection
We offer a regular business collection and delivery service.
Pick up is at no cost to you.

Delivery Times
EMS guarantees same day delivery within Kampala and delivery within 48 hours, anywhere in Uganda.

Security
All EMS delivery items are automatically compensated against loss or damage.

Tracking/Tracing & Proof of Delivery
For international deliveries, we have Track and Trace facilities, which enable  tracking the progress of mail sent until they reach the recipient. We provide proof of delivery for domestic items sent.

Service Packages offered

1) Contractual Service Package: This package is specifically designed for customers dealing in bulk mail. With this package customers enter into an agreement with EMS and are billed at the end of the month. This package comes with a bonus free pick-up service and special rates.

2) The 'M'-Bag Service Package: This service ensures total security of mail between the drop off office and its final destination. Mail is delivered in special bags with a locking facility, which ensures that your mail is secure. This package is recommended for contractual customers.

3) On Demand Service Package: Under this package, a customer simply calls on the nearest EMS office and pays as they post their particulars. This service does not require one to sign any agreements with EMS.


EMS operational Delivery Standard

All Ems articles are subject to Customs / Security examination. Period for Customs / security examination/ detention is not included in the service standards.

These are "End to End" delivery standard.
EMS DELIVERY STANDARDS FOR INBOUND ITEMS
(ITEMS RECEIVED AT THE OFFICE OF EXCHANGE BEFORE 10:00 AM)

 

Description

Number of days

Delivery standard

1

Zone 1 (Kampala)

Same day delivery

J+0

2

Zone 2 (Along the Post bus routes)

Items are delivered to the addressee within 24 hours

J+1

3

Zone 3 (Off Post bus routes)

Items are delivered to the addressee within 36 hours

J+2

INTERNATIONAL OUT BOUND ITEMS

4

International out bound

Items are delivered to the addressee within  5 working days.

J+5

 

The following items are not accepted under International Speed Post: ​
  • Anything which is sent in contravention of any enactment for the time being in force.
  • Any indecent or obscene printing, painting, photograph, lithograph, engraving, book or card, or any other indecent or obscene articles. ​​
  • Any letter, postcard, newspaper, packet or parcel having on it or on the cover thereof, any words, marks or design of an indecent, obscene, seditious, scurrilous threatening, or grossly offensive nature. ​
  • Any explosive, inflammable, dangerous, filthy, noxious or deleterious substance. ​
  • Any Living creatures or other thing which is either noxious or likely to injure postal article in course of transmission by post or any officer ​Tickets proposal or advertisement or any other matter relating to a lottery except to the lottery organized or authorized by Government.
  • ANY AUTHENTIC ORIGINAL DOCUMENT OF VALUE LIKE A LAND TITLE, BANK DOCUMENTS, MEMORUNDUM OF UNDERSTANDING DOCUMENTS, MARRIAGE CERTIFICATES, ORIGINAL AND VALID PASSPORTS, ORIGINAL AND VALID DRIVING PERMITS,ORIGINAL AND VALID ACADEMIC TRANSCRIPTS, ORIGINAL AND VALID BIRTH CERTIFICATES . ETC.
Please contact EMS Department for current information about our tariff plan

Plot 35, Kampala Road Kampala
P.O Box 7106, Kampala,Uganda

Tel: 256-414-232430, 256-414-255685

Email: ems@ugapost.co.ug (link sends e-mail)

Working Hours

Monday - Friday
8:00a.m - 6:00p.m

Saturday
9:00a.m - 2:00p.m

Sunday: Closed
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Plot 35, Kampala Road Kampala

P.O Box 7106, Kampala, Uganda

Tel: 256-414-232430,

256-414-255685

Email: ems@ugapost.co.ug (link sends e-mail)

Working Hours

Monday - Friday 8:00a.m - 6:00p.m

Saturday 9:00a.m - 2:00p.m

Sunday: Closed

Contact Info

Plot 35, Kampala Road Kampala

P.O Box 7106, Kampala, Uganda

Tel: 256-414-255511 - 5,

256-414-340915 - 9

Email: upl@ugapost.co.ug (link sends e-mail)

UPL WhatsApp line: 0797 298 493

 

Working Hours

Monday - Friday 8:00a.m - 6:00p.m

Saturday 9:00a.m - 2:00p.m

Sunday: Closed

 

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