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This is to inform you that the annual letter writing competition has began and once again UPL is partnering with UCC to make this a reality.............

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Regardless of what 2015 has in store for us at the individual, country, regional, global or institutional level, we remain optimistic and hopeful of............

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Message by the Managing Director of Uganda Post Limited, Mr. James Arinaitwe on the occasion of the Pan African Postal Union day 18th January 2015............

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Customer Service: Info For Customers

Contact Us

Customer Service Centre
General Post Office
Plot 35 Kampala Road
Kampala, Uganda
OR
P.O.Box 7106 Kampala
Tel Contact: +256-414 -255511/5 Ext. 282, 315
Fax: +256-414-346450
Email: inquiries@ugapost.co.ug , customercare@ugapost.co.ug

Quick Help before you contact us
When can I call customer service?
  • Call +256-414-255511 Ext 282/315
    • Monday to Friday :- 8:00am - 05:00 pm
    • Saturday 9:00am :- 1:00pm

Who should I contact if I haven't received a specific item?
  • If you have a tracking number - Contact the Customer Service Centre at General Post Office on Kampala Road on +256-414-255511/5 Ext 315 or visit the nearest Post Office for assistance.
  • If an item is lost - Contact the sender and ask them to track the item or file a claim.
  • If you aren't receiving mail - If you haven't received mail in 2 weeks period or if you're not receiving mail regularly contact general customer service on inquiries@ugapost.co.ug

How do I file a complaint or get general assistance?
  • For general assistance or complaints, please contact us on +256-414-255511 or via email. inquiries@ugapost.co.ug

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