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UPL has entered into a partnership with Uganda Registration Services Bureau (URSB), a move that is expected to increase box rental sales to new businesses.............


This is to inform you that the annual letter writing competition has began and once again UPL is partnering with UCC to make this a reality.............


Regardless of what 2015 has in store for us at the individual, country, regional, global or institutional level, we remain optimistic and hopeful of............


Message by the Managing Director of Uganda Post Limited, Mr. James Arinaitwe on the occasion of the Pan African Postal Union day 18th January 2015............


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Customer Service: Info For Customers

Contact Us

Customer Service Centre
General Post Office
Plot 35 Kampala Road
Kampala, Uganda
P.O.Box 7106 Kampala
Tel Contact: +256-414 -255511/5 Ext. 282, 315
Fax: +256-414-346450
Email: inquiries@ugapost.co.ug , customercare@ugapost.co.ug

Quick Help before you contact us
When can I call customer service?
  • Call +256-414-255511 Ext 282/315
    • Monday to Friday :- 8:00am - 05:00 pm
    • Saturday 9:00am :- 1:00pm

Who should I contact if I haven't received a specific item?
  • If you have a tracking number - Contact the Customer Service Centre at General Post Office on Kampala Road on +256-414-255511/5 Ext 315 or visit the nearest Post Office for assistance.
  • If an item is lost - Contact the sender and ask them to track the item or file a claim.
  • If you aren't receiving mail - If you haven't received mail in 2 weeks period or if you're not receiving mail regularly contact general customer service on inquiries@ugapost.co.ug

How do I file a complaint or get general assistance?
  • For general assistance or complaints, please contact us on +256-414-255511 or via email. inquiries@ugapost.co.ug

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