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Message by the Managing Director of Posta Uganda, Mr. James Arinaitwe on World Post Day, 9th October 2013............


As a way of promoting literacy, Posta Uganda in collaboration with Uganda Communications Commission is organizing this year’s International letter writing competition for young people in Uganda............


As an activity to mark Pan African Postal Union (PAPU) day, Posta Uganda last Friday 18/01/13, made a donation to Sanyu Babies Home in Mengo...........


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Customer Service: Info For Customers

Contact Us

Customer Service Centre
General Post Office
Plot 35 Kampala Road
Kampala, Uganda
P.O.Box 7106 Kampala
Tel Contact: +256-414 -255511/5 Ext. 282, 315
Fax: +256-414-346450
Email: inquiries@ugapost.co.ug , customercare@ugapost.co.ug

Quick Help before you contact us
When can I call customer service?
  • Call +256-414-255511 Ext 282/315
    • Monday to Friday :- 8:00am - 05:00 pm
    • Saturday 9:00am :- 1:00pm

Who should I contact if I haven't received a specific item?
  • If you have a tracking number - Contact the Customer Service Centre at General Post Office on Kampala Road on +256-414-255511/5 Ext 315 or visit the nearest Post Office for assistance.
  • If an item is lost - Contact the sender and ask them to track the item or file a claim.
  • If you aren't receiving mail - If you haven't received mail in 2 weeks period or if you're not receiving mail regularly contact general customer service on inquiries@ugapost.co.ug

How do I file a complaint or get general assistance?
  • For general assistance or complaints, please contact us on +256-414-255511 or via email. inquiries@ugapost.co.ug

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