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Message by the Managing Director of Posta Uganda, Mr. James Arinaitwe on World Post Day, 9th October 2013............

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As a way of promoting literacy, Posta Uganda in collaboration with Uganda Communications Commission is organizing this year’s International letter writing competition for young people in Uganda............

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As an activity to mark Pan African Postal Union (PAPU) day, Posta Uganda last Friday 18/01/13, made a donation to Sanyu Babies Home in Mengo...........

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Customer Service: Info For Customers

Contact Us

Customer Service Centre
General Post Office
Plot 35 Kampala Road
Kampala, Uganda
OR
P.O.Box 7106 Kampala
Tel Contact: +256-414 -255511/5 Ext. 282, 315
Fax: +256-414-346450
Email: inquiries@ugapost.co.ug , customercare@ugapost.co.ug

Quick Help before you contact us
When can I call customer service?
  • Call +256-414-255511 Ext 282/315
    • Monday to Friday :- 8:00am - 05:00 pm
    • Saturday 9:00am :- 1:00pm

Who should I contact if I haven't received a specific item?
  • If you have a tracking number - Contact the Customer Service Centre at General Post Office on Kampala Road on +256-414-255511/5 Ext 315 or visit the nearest Post Office for assistance.
  • If an item is lost - Contact the sender and ask them to track the item or file a claim.
  • If you aren't receiving mail - If you haven't received mail in 2 weeks period or if you're not receiving mail regularly contact general customer service on inquiries@ugapost.co.ug

How do I file a complaint or get general assistance?
  • For general assistance or complaints, please contact us on +256-414-255511 or via email. inquiries@ugapost.co.ug

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